Strategic Interpreting: Negotiation and Collaboration in the Health Care Encounter

Learn how to enhance communication and improve patient outcomes while increasing your value as an interpreter in health care settings.

Interpreters who adopt an interpreter practitioner model versus the “black box interpreter” can add value and make a bigger impact in the healthcare encounter. Current ethical guidelines, in addition to other foundational principles, support innovative and advanced practice strategies, which interpreters should consider applying in their practice, and which educators and managers should encourage and support.

Join this webinar to learn strategies that include educating scripts, creative visual aids, and techniques to better negotiate high register to enhance communication and trust, and to be better prepared to make more effective decisions equipped with emotional intelligence and soft skills.

You will:

1. Learn specific scripts to effectively educate all the parties involved in your work
2. Explore specific visual aids to facilitate communication and enhance the clinical outcome
3. Gain collaboration skills and innovative solutions to navigate the meaning of jargon and technical concepts
4. Enhance your value by mastering your ability to negotiate in healthcare-related dialogue settings

About the Presenter

Andrea Henry is a full-time interpreter and the principal investigator for grant-funded research on measuring interpreter mental fatigue. She has been active in healthcare interpreting for 25 years. Andrea earned her B.A. in Spanish & International Studies with a minor in Ethnic Studies, and shortly after began her career as a freelance interpreter in Portland, Oregon. Andrea was later promoted to full-time OPI interpreting at Pacific Interpreters’ headquarters. With her relocation to Atlanta, she embarked on six years of management, developing interpreter services departments for two healthcare systems. Andrea has received over 175 hours of interpreter education and has attended 30+ conferences. She is a member of the NCIHC Home for Trainers webinar workgroup and was recently named a CCHI Commissioner. Andrea regularly presents on advanced practice strategies for healthcare interpreters, as well as research on a tool that measures mental fatigue.