Listening and Communication: Keys to Resolving Conflict

Learn about conflict, its sources, and the strategies for managing it in your translation or interpreting work.

We have all been there at one point: a client is unhappy with your work, you are having a disagreement with a colleague, or, perhaps, you must deliver feedback that is far from positive. What is the best way to manage situations that can cause discord and hurt somebody’s feelings, or worse—ruin the professional relationship?

Conflict is a naturally occurring phenomenon in life and at work. In fact, when there is no conflict, relationships can get stagnant. While we try to avoid conflict, it can serve as opportunities for growth and change if managed correctly.

The speaker will dissect the primary conflict resolution skill—listening—and its critical role in the communication process. You will learn how to understand positions and interests as well as learn what factors act as barriers to listening and effective communication. Finally, you will get a chance to practice active listening skills.

After this webinar, you will feel better equipped to resolve challenging situations and have difficult conversations in your professional life.

This webinar was organized in collaboration with ATA’s Medical Division.

You will learn how to:

1. Understand conflict, its sources, and strategies for managing it
2. Appreciate the importance and complexity of listening in conflict resolution
3. Have difficult conversations with colleagues, supervisors, and managers
4. Consider the differences between positions and interests in conflict resolution
5. Practice active listening

About the Presenter

Ellen F. Kandell is an attorney with over 30 years of diverse legal experience in the public and private sectors. Her company, Alternative Resolutions, LLC, provides mediation, group facilitation, and training to associations and nonprofits, government agencies, businesses, professional corporations, and educational institutions. Prior to starting her company, she served as an environmental enforcement attorney at the U.S. Environmental Protection Agency where she managed and grew the Alternative Dispute Resolution (ADR) program.